Review of Back to Basics Chicken Dry Cat Food (16.5-lb bag)

Home	Products	Reviews	Articles	Directory	About	Contact

Back to Basics Chicken Dry Cat Food (16.5-lb bag)
By: Back to Basics Average Rating: 1.0 Total Reviews: 1
More Information

Never Got Product -- Updated

On: 2008-08-28

As of this writing I have been waiting more than 3 weeks and never got my pet food. I ordered directly from the manufacturer, not from National Pet Pharmacyor PetFoodDirect. The Back to Basics company did not respond to 2 email inquiries. When I called they indicated I should have my pet food "probably next week".

Update: ON the 29th of August Josh called from Back to Basics and said I would have my cat food "next week". I am writing this on Friday Sept 5th and still no cat food. I have waited a month.

Although my experience with this company has been limited to frustration as I have not received the product yet, I would think a timely shipment to customers who refuse to buy supermarket brand pet foods would be a goal of Back to Basics... and would certainly help to back up their claims of a better quality pet food.

2 weeks after ordering this product I ordered Halo brand dry cat food. I received the Halo cat food in 5 days and my cats love it. Since Halo is 100% USA source ingredients, I will be buying it again in the future.

When (if?) I receive my Back to Basics cat food I will throw it in the trash. If I cannot believe / trust their customer service department I cannot believe their quality claims either.